Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Tickets can be delivered to your home by mail. There is no way to get in touch with Ticketmaster directly. How do I sell my tickets on the Ticket Exchange? The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Selling ticket FAQs. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. Ability to search by ticket number and amount you want to spend. We are changing the way you register and sign-in to the StubHub Community. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. You can enter the barcode of the ticket for them to get a hold of the important details. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. So, which of the two is trustworthy? "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. Select "Tickets" from the drop-down menu. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. The guide from the brand will help you list your ticket on the website. Ability to view venue map. To explore this idea, the researchers examined how users clicked around StubHub. Full refunds from participating venues within 72 hours of ticket purchase. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Selling the ticket on StubHub is a quick and easy process. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. You are allowed to sell tickets that you bought from some other ticket seller. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. Taylor Swift with beabadoobee and Gracie Abrams. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Stocksy. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. Of course, this isn't to say secondary sellers are grifters in all circumstances. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ticketmaster vs Stubhub: Customer Service. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Seating Area: 104. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. You would transfer the tickets from your Ticketmaster account to the buyers email address. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. Support our mission, and make a gift today. Previously, it was known as the largest secondary ticket marketplace in America. 1. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. This is my first time selling on Stubhub. Then, set a suitable price for your tickets. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Ticketmaster Blog. "Many more fans will now have. Please consider making a one-time contribution to Vox today. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Data is a real-time snapshot *Data is delayed at least 15 minutes. We do the research and testing so that you don't have to! Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Third-party ticket sites are your best bet if you didn't get in. If there are tickets you can afford, buy . The prices and their ranges will depend on every event you have chosen. Hidden-fee users were then more likely to go back and search other ticket listings. Plain and simple, wrote TJ Platt from Arizona. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. Ticketmaster on Tuesday called the demand "historically unprecedented." Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Sign up for free newsletters and get more CNBC delivered to your inbox. StubHub vs Viagogo: Which Is Better For You? When you sell tickets through the service, there aren't any fees for listing. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Their automated email is useless and they have not got back to me. Different events have different buyer fees. display: none !important; Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. Social media is another potential landmine for fans, Gray said. Doing so will bring you to the primary seller's page. Tickets are 100% guaranteed by FanProtect. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business All this makes it easier to search on this website. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Google Pay. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Sat, 17 Jun 2023, 17:00. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. For more information, please see our Thats the reason the StubHub experiment didnt work. Get this delivered to your inbox, and more info about our products and services. Why are tickets available on Stubhub but not Ticketmaster? }, + nine = sixteen .hide-if-no-js { This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. So, this certainly means you can be at a loss or profit accordingly. The website allows you to ask questions from other users in their community and get easier solutions. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. on tickets issued to original buyers. Please list the steps on how to do this. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. The findings raise questions for whether consumers have a right to full price disclosure up front. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Does anyone know of another way to get ahold of their support? This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Is there any way I am able to give these tickets to the buyer? However, it might actually be a fraud. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. These are often attempts to steal your personal information or credit card number, Gray said. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. A-List Members gain access to the best seats and the lowest prices. Obviously, were used to paying fees anytime we buy tickets online. * Confirm your ticket transfer. You can also see all the fees broken down at the checkout. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Enter the information for your event - including the date, time and venue - then click "Search." 4. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Please help! The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. What if the buyer doesn't have an account? Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. There are exceptions for US Open matches and MLB games. All Rights Reserved. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Click the Sell Tickets button or the Sell button on the app. Can I sell tickets from Ticketmaster non eligible for resale? He turned to music instead, with his college roommate . And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. 3. Press J to jump to the feed. Don't show them on your phone. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by How can I change my bank details for my resale order? Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Ticketmaster should be able to confirm this for you. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. 7 best ticket site alternatives to Ticketmaster. Ability to get tickets without visiting box offices in person. These days, the majority of ticket sales happen online. Now its all about Trump. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Tickets are 100% guaranteed by FanProtect. A Division of NBCUniversal. Garth Brooks Background. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. There is a 15 percent charge that remains consistent regardless of your ticket price. It also included MIT economist Sara Fisher Ellison. In most cases, tickets arent issued until 24 hours before the event. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Cookie Notice Ticketmaster seems to be indicating the tickets are non-transferrable. The return policy tends to be much more flexible and easy to use. Let them know how you would like to get paid. Id guess brokers who have confidence theyll get tickets. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. Stubhub has a much less flexible return policy. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. Re: Ticketmaster wont let me transfer tickets. Required fields are marked *. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Do you ever wish that online ticket booking was less expensive? "A broker is fishing to see what they can get," Cobb said. discussing Ticketmasters Verified Fan program. You can buy tickets online over the website,. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. As an Amazon Associate we earn from qualifying purchases. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it.
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